[help] Help! K70 RGB firmware update failed, status malfunctioning... bricked?
Hi there, I have a related experience from December last year, actually two drives failed on raid 5, reportedly firmware error, called support, they managed to bring the drives online, I was instructed to backup all data and then update all firmwares, the vault included.
I installed the latest CUE update first, then went to update to firmware, and it failed before the end. Now it says that the status is malfunctioning and it won't work at all (will not register keypresses and stays with stock lighting). I have tried unplugging and uninstalling/reinstalling the software, which works fine. CUE and the system detect the keyboard. But the status stays malfunctioning and it remains unresponsive.
System restore did nothing. Checked the device manager and there are no conflicts from past keyboards. I am in USB 3.0 and have tried to reinstall the firmware update on every bios switch setting and have tried to let it sit in BIOS mode before turning it back. I am at a loss. Really hoping I don't have to send it in for an RMA.
What should I do? Help, please!
EDIT: Solved!
I contacted support and was able to get instructions to manually update sent over to me. It turned out not to be necessary! The first suggestion was to try to update the firmware using another computer, which I hadn't tried because I was under the impression that the firmware was stored on the keyboard itself -- which it may be -- and that if it was corrupted, a different PC would make no difference.
As it turns out, updating wasn't even necessary. Simply connecting the keyboard to another PC and getting to the point of selecting the layout in CUE fixed the problem! Not sure what it was, but it popped to the rainbow display and the status returned to 'Works normally' with firmware version 1.20 listed as the current version! I connected it back to my main PC and it's working well again too. I'm had the flickering issue, so I disabled my ripple effect until it's worked out, but overall I am in working order! :-D